FAQs

How do I make a reservation?

Reservations can be made by calling our office at 205-631-2670 or coming by our office located at 2726 Mt. Olive Road, Mt. Olive, AL  35117 during regular business hours.  We will gladly assist you with your reservation.

What are your office hours?

We are open Monday through Thursday 8:00am till 3:00pm and Friday 8:00am till 12noon.   We are closed Saturday and Sunday in order to provide the attention needed for your special event and our office staff time with their families.

When is payment due?

We require a 25% non-refundable deposit due at time of booking. Deposits can also be mailed as long as they are received within 7 days of placing your reservation.  Please mail your deposits to P.O. Box 39, Mt. Olive, AL  35117.  The balance must be paid at delivery, if not before.  If paying by credit card, please call the office and make payment prior to delivery.

What form of payment do you take?

We take all major credit cards, cash, checks and money orders.  For credit cards, we will charge the initial deposit on your card, without an additional fee.  However, anything above the 25% deposit is subject to a 4% service fee.  We also charge a $30.00 returned check charge on all returned checks.

When should I reserve my equipment?

We recommend booking your event as soon as you know what you want and when you want it.  Many events are booked up to a year in advance, with most being booked two to three months in advance, but we will always try to accommodate last minute events.  Our expert staff will gladly assist you with finding exactly what you want or a comparable item when you want it.

What does the rental price include?

Most prices on the website include delivery, set-up and breakdown if your order is above $150.00.  However, all orders are subject to a rental fee and possibly a fuel surcharge.

What information is needed to rent equipment?

Check the dimensions of your space to make sure that the equipment you want will fit.  Most of the equipment dimensions are on the website.  We can do site layouts for larger events. Also, you will need a fairly level or level surface on grass or concrete for set up.  Deborah’s Party Rentals cannot set up on sand or dirt because of the damage and cleanup time that dirt and sand can cause.

Don’t forget power! Most of our items require electricity to run.  Make sure you have a dedicated 20amp circuit for most of our items.  Power is the customer’s responsibility and if you need additional power, please speak to our expert office staff at time of booking, and we will gladly rent you generators if you should need them.  We do provide extension cords for running power to equipment (100 FOOT Max.)

What is Deborah’s Party Rentals cancellation policy?

The deposit is non-refundable because once you place your order, the equipment is held for you and is no longer available for others  However, in the case of inclement weather, your deposit can be applied to a rescheduled date within one year of the original event date.

Does Deborah’s Party Rentals deliver?

Yes! Most of our pricing includes delivery and setup by experienced staff that will set-up and explain each piece of equipment and will return to take the equipment down after your event.  In addition, they will also leave cell phone numbers in case you need their help during your event. There is also an emergency help number on your invoice received at time of delivery.

Does Deborah’s Party Rentals provide staffing?

Yes! We are glad to meet all of your staffing needs.  Most of our equipment can be supervised and operated by the renter.  However, if you would like, we can provide you with expert personnel for an additional fee. All mechanical rides include employee operation for a 4-hour period at no additional charge.

Should safety be a concern?

Always! Our staff will deliver and set- up your equipment, making sure that it is properly secured with stakes or sandbags.  If you rent an item that can be and is picked up, we will go over the proper way to secure your equipment and provide you with the necessary stakes or sandbags.

No matter how secure your equipment is staked, high winds and storms are dangerous. When conditions are unsafe, no participants should be allowed to play on the equipment, and it should be deflated immediately.

Likewise, water activities should never be left unattended.

Does Deborah’s Party Rentals carry insurance?

Yes, we are serious about fun, but we are also very serious about safety and responsibility to our clients and staff. Our professional liability insurance covers all of our events, and upon request, we can add any organization as an “additional insured” onto our policy for your event.  Of course, that will apply to our equipment only.

In addition, we also carry State required Workers’ Compensation Insurance to protect our customers and employees.  Not all companies “employ” their staffing and can’t provide the same level of protection and training for them and you.

Even though we would rather provide all of your equipment needs, we will set up with other vendors, as long as they can provide us with a Certificate of Insurance.  Unfortunately, we can’t set up with Uninsured Competitors in order to protect our company, our employees, and you!

Does Deborah’s Party Rentals work with charitable organizations?

Definitely.  We believe in giving back to the community.  We support charitable causes and we can work with your budget to provide special package pricing for your non-profit, or fundraising event.  We want to partner with as many non-profit organizations as we can.

Can we use information from your website to promote our event?

Absolutely!  For events that are booked with us, we give you the right to use any information obtained from our website to help promote your event.  This includes, but not limited to, pictures, descriptions, forms and anything else we can help you with.  This right is only extended to those that have scheduled events with us, and any use outside of this scope will be looked upon as a copyright violation.

How do I know that I am getting the best price?

Deborah’s Party Rentals strives to provide the best equipment and service at the best price.  Our expertise comes from over 50 years of combined experience in the party rental business.  Our prices are in line with industry standards and with our local competition.  We provide quality products and we make sure our equipment is set up correctly because your safety is our main concern.  If budget is an issue, let our experienced office staff work with you to bring you the best equipment within your budget.

If you did not find your answer here, please do not hesitate to call us at (205)-631-2670.

SiteLock